YOUR DATA.
YOUR RIGHTS.

Scope

This Privacy Policy applies to all visitors and users of the Profound Publishers website and services — both online and offline. It governs how we collect, store, process, and transfer personally identifiable information across all interactions with our platform.

Definitions

• Personal Information — Data that may be used to identify a specific person, either alone or in combination with other information, including financial data.
• Financial Information — Specific personal data of a financial nature, such as credit or payment card details.
• Web Analytical Information — Data generated automatically by your visit, such as IP address, browser type, pages visited, and time spent on the site.
• Marketing Information — Your personal and analytical data used to tailor communications and services relevant to you.
• Organisation — Refers to Profound Publishers, also referred to as 'we', 'us', or 'our'.
• Unrelated Entities — Third parties that are not partners of Profound Publishers and do not provide services on our behalf.

Information We Collect

We collect information through various means, including when you:

• Submit a contact form or request a consultation
• Place an order or make a payment
• Subscribe to our newsletter or marketing communications
• Interact with us via email, phone, or social media
• Browse our website (automatically collected data)

Automatically collected information includes IP address, browser type and version, pages visited, date and time of visit, language preferences, geographic location (derived from IP), and connection speed. This data does not ordinarily permit personal identification on its own.

How We Use Your Information

We use your information for the following purposes:

• To provide and fulfil the publishing services you have requested
• To respond to your enquiries and manage your project
• To send you project updates, delivery notifications, and revision communications
• For internal marketing purposes, such as newsletters and service updates
• To improve the performance, usability, and content of our website
• To assess business risk and operational performance
• To comply with applicable legal obligations

We may use automated telephone, email, or SMS to deliver communications related to your account. By providing a mobile number, you consent to receiving transactional and project-related messages. You may opt out at any time by replying STOP to any SMS or following unsubscribe instructions in any email.

Financial Information

Your payment information is used solely to complete the transaction for services requested. It is not sold, rented, or transferred to any third party for any other purpose. We use SSL 128-bit encryption to secure all financial data transmitted via the internet. No Profound Publishers employee has access to your full payment card details.

Third Parties & Sharing

We do not sell, lease, or rent your personal information to unrelated third parties. We may share your information with trusted business associates or partners solely for the purpose of delivering services on our behalf. These parties are contractually obligated to keep your information confidential.

In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website prior to any such transfer.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website performance and content relevance
• Deliver relevant marketing communications

You may disable cookies through your browser settings. Note that some features of the website may not function correctly if cookies are disabled.

Your Rights & Opt-Out

Subject to contractual, legal, or technical constraints, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Opt out of marketing communications at any time
• Withdraw consent to data processing (where processing is based on consent)

To exercise any of these rights, please contact us at info@profoundpublishers.com. We will respond within 30 days.

Data Retention

We retain personal information for as long as necessary to deliver the services requested and to comply with applicable legal, tax, and accounting obligations. Project records are typically retained for a minimum of 5 years following project completion. Marketing consent records are retained for the duration of your subscription.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to use commercially acceptable security measures, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to remove it.

Amendments

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: info@profoundpublishers.com
• Phone: (810) 215 0620
• Address: 1st Floor 1755 Lelia Dr, Jackson, MS 39216