THE AGREEMENT.
YOUR RIGHTS.

Definitions

• Website — All online information on Profound Publishers' website pages.
• Customer / You / Yours — Refers to you and/or any other person making an order on your behalf.
• Company / We / Our — Profound Publishers, a business registered under the laws of Massachusetts.
• Product — All services and goods delivered to the Customer in line with his or her Order.
• Order — A request by phone or email to purchase services or products, finalized by down payment via credit card, cash receipt, or bank wire transfer.

Refund Policy

To fully appreciate the benefits and limits defined by the Profound Publishers Policy, it is critical that you read and completely comprehend the return policy. Only in exceptional circumstances and under specific conditions can we provide refunds, as described below:

Change of Mind
The client is eligible for a complete refund prior to our editors/writers commencing work on the assignment. Customers who alter their minds after placing an order and determine that they do not wish to proceed with the project from our end for any given reason may request a refund within the initial hour following the order placement. Regardless of the circumstance, a 15% administrative fee will be assessed.

Incompetent Delivery
Customers are eligible for a refund solely when they have fully explored the alternatives specified below, and in the event that the completed work fails to satisfy the project criteria as specified or documented by the client. Our organization provides an unlimited number of revisions. We will assign, reassign, and rewrite your task to ensure satisfaction. It is possible to preserve FREE pages for future use; their value remains unchanged. In the event that we remain unable to fulfill your request, we will issue a refund in accordance with a proportion that is mutually agreed upon, but only in situations where the delivered item is entirely inaccurate.

Delivery Errors
We uphold the principle of “On Time Delivery”; in the event that we are unable to provide the requested service within three attempts to contact you, your refund will be processed provided that supporting documentation demonstrates that the late delivery was the responsibility of the company.

Timeline for Refunds
A refund must be requested within sixty days of delivery. Refund requests submitted after the deadline will be disregarded.

Cases where a refund will not be given
In the event of a late delivery due to minor technical issues (grammar, typing, word count, missing references, etc.), reimbursements will be handled after mutual agreement, and the firm will only settle with a partial refund or discounts saved for future orders. The firm shall not be held liable for any delays caused by the client.

Clause of Application
A project will be deemed closed after a minimum of 45 days have passed without any written agreement between the client and the account manager, during which time withdrawals from approvals or specifications have occurred. Costs will be incurred to reactivate the endeavor.

Project Completion
An unclaimed “closed project” is one that has been completed or has remained completed for a minimum of 45 days; Profound Publishers is no longer liable for such projects after the expiration of that time period.

General Refund Terms
If you seek a refund before we begin working on your ordered goods, we will return 100% of your payment (except transaction charges that will be deducted). Once an order has been delivered, you are no longer entitled to a full refund. The provided Products and Services are non‑refundable and come with no explicit or implied guarantees. You may request up to one free revision. If you are not completely satisfied with the quality, you may request a 50% refund of the fee amount paid. We will arrange a refund of 50% after verifying the quality problems. If you have a unique complaint situation and want a complete refund, your case will be submitted to an assessment committee, which will make a fair judgment based on facts and evidence.

Refund Request Process
To initiate a refund request, Profound requires a 45‑day prior notice in written via email. It may take up to 45 working days to review your refund request, and another 15 working days to reimburse your funds if the refund request is approved. The amount of refund will be decided by the committee based on the mutually signed contract between Profound Publishers and the Customer. A 15% processing fee will be charged on all refund requests.

Personal Use & Copyright

The products provided to you are entirely original. You and only you possess full ownership of the copyright pertaining to the products and any content that is provided to you. You agree to indemnify, defend, and hold the Company blameless with respect to all unauthorized uses of its materials that have been provided to you. Any unauthorized use of the products and/or content provided by this website may lead to legal repercussions, whether civil or criminal in nature.

Plagiarism Prohibition

Plagiarism, or any other act of fraud or dishonesty, is not tolerated, encouraged, or knowingly participated in by us. All copyright laws are strictly enforced, and we will not knowingly enable any Customer to plagiarise or breach copyright laws. The Company, its affiliates, and/or partners are not responsible for any unethical, improper, illegal, or otherwise unlawful use of the Products and/or other written content obtained from our Website. Plagiarism, litigation, bad grading, expulsion, academic probation, loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal action are all examples of this.

Image Policy

We do not utilize photographs unless they are specifically created by our in‑house artists, in which case we do not possess the corresponding rights. You will simply receive URLs to suggested images that you are permitted to copy and paste onto your own website. You may utilize royalty‑free images without apprehension; however, in the case of copyrighted images, you might be required to compensate the proprietor.

Revision Restrictions

Editing Orders: We will go over the revised information again to make sure there are no more objective or technical mistakes. Any future changes to the material are supplied at the sole discretion of the Company if no objective or technical mistakes exist in the content.
Orders for ghostwriting: We will rewrite tiny sections of written material until the Client approves it. Revisions to the material that we create will be invoiced at an appropriate editing fee after the Client accepts it.

Liability Restrictions

You agree to hold the Company, its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion, and fulfillment agencies, any third‑party providers or sources of information or data, and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions of any kind arising from your use of the Site; (a) any telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures, or difficulties; (b) failed, incomplete, garbled, or delayed computer transmissions; (c) any condition caused by events beyond the Company’s control that may cause the Product to be delayed, disrupted, or corrupted; (d) any injuries, losses, or damages of any kind arising in connection with the Product; (e) any injuries, losses, or damages arising in connection. Furthermore, you agree to defend, indemnify, and hold the Company and its Affiliates harmless from any third‑party claim, suit, or demand, including attorney’s fees, made as a result of or arising out of your use of our services, your violation or breach of these Terms and Conditions, your violation of any third‑party rights, or any other act or omission by you.

The Company will not be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from or in any way related to the use of this Website or any information given on this Website. The foregoing limitation may not apply to you because some states or jurisdictions do not allow the exclusion or limitation of responsibility for consequential or incidental damages.

Amendments

You accept that We have the right to alter the Privacy Policy and the Terms and Conditions at any time. We urge that you periodically examine both pages since any changes will be reflected in this area of our website. The representatives may use pseudonyms depending on which region they are interacting in order to facilitate better communication with our customers because we deal in the global market.

Email & Mobile Phone Policy

This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to Profound Publishers.

1. Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive communication from Profound Publishers, including transactional messages, periodic updates about your service or project, newsletters, and service deliveries (e.g., design attachments, project updates, revision updates).

2. Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

3. Stop & Unsubscribe
For mobile communications, reply “STOP,” “Unsub,” or “Unsubscribe” to any SMS message you receive from us. The SMS will stop immediately. For emails, use the unsubscribe link provided.

4. Frequency of Communication
We will strive to limit the frequency of our communications to a reasonable level, except during special project updates or urgent notifications.

5. Security of Information
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

6. Changes to Policy
Profound Publishers reserves the right to modify this policy at any time. Changes will be posted on our website, and it is your responsibility to review these changes.

Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

• Email: info@profoundpublishers.com
• Phone: (810) 215 0620
• Address: 1st Floor 1755 Lelia Dr, Jackson, MS 39216